Wherever your travels take you, our global network of client care experts are on hand
RIMOWA client care experts are delighted to solve your request in the best way possible. Being equipped with all the needed tools and parts, our client care centre represents RIMOWA brand values and is striving for the longevity of your RIMOWA product.
Who we areAbout RIMOWA
RIMOWA is a global leader in premium luggage. Since 1898, it has placed quality and innovation at its core to create functional tools for a lifetime of movement. In 1937, RIMOWA introduced aviation-inspired aluminium into the manufacture of its suitcases, an idea that revolutionised the industry and resulted in their iconic grooved aluminium design. In 2000, it pioneered again with the debut of the world's first polycarbonate suitcase. In 2017, RIMOWA joined LVMH; three years later, it launched Never Still, a collection of bags for daily use that heralded its evolution into a cult mobility brand. Designed and engineered in Germany, RIMOWA combines a legacy of craftsmanship with the rigours of modern technology.
What we doREPAIR SERVICES
01. Client Care
Our client care experts are delighted to solve your request in the best way possible. Being equipped with all needed tools and parts, our client care centres represent our brand values and are striving for the longevity of your RIMOWA product. Please feel free to visit your nearest RIMOWA Store or Client Care Centre at your convenience, or you can contact us to arrange an appointment.
02. Lifetime Guarantee
We’ve been perfecting our craft since 1898, engineering your RIMOWA to be carried for a lifetime. And a lot can happen in a lifetime. Our Lifetime Guarantee is covering all functional damage to your suitcase - including that caused by transports. This means we will repair it so you can keep your RIMOWA - and all its memories - for life. RIMOWA provides a lifetime guarantee for new suitcases purchased from July 25, 2022. Please register your RIMOWA suitcase online to find all the details of the Lifetime Guarantee in accordance with the conditions written within our guarantee manual. Just set up a RIMOWA account, complete the online form specifying your personal data, and enter your RIMOWA suitcase's unique serial number. You will find your RIMOWA's serial number on the outside frame of your suitcase.
03. Tutorials
Learn how to use the TSA-approved locks on your RIMOWA suitcase in a few simple steps.
GO TO TUTORIAL
Where to locate usSAKET, NEW DELHI
Our well-equipped client care centre is situated at one of the most prime locations in the city — Saket, New Delhi — which facilitates convenience and connectivity to ensure all your service requirements are readily met.
Get Directions
RIMOWA Client Care Centre
Square One Mall, 2nd Floor
Shop No 212-211A
Saket District Centre
New Delhi 110017
NEED HELP? CALL OR EMAIL US
011-40192772 customercarerimowa@ethoswatches.com 10:00 am to 06:30 pm (Mon to Sat)Closed on 2nd and 4th Saturdays.
